Privacy Policy

Last updated: September 2025

1. Introduction

ZonaWell ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms
  • Make enquiries about our products
  • Subscribe to our communications
  • Contact us via email or phone

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Send you information about our products and services
  • Improve our website and services
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity
  • Administer and improve our website functionality

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for a contract we have with you
  • Legal obligation: Processing is necessary for us to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party

5. Disclosure of Your Information

We may share your information with:

  • Service providers: Third-party companies that help us operate our website and conduct our business
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

  • Right to access: You can request copies of your personal data
  • Right to rectification: You can request correction of inaccurate data
  • Right to erasure: You can request deletion of your data
  • Right to restrict processing: You can request limitation on how we use your data
  • Right to data portability: You can request transfer of your data
  • Right to object: You can object to our processing of your data
  • Rights related to automated decision-making: You have rights regarding automated decisions

To exercise any of these rights, please contact us using the information provided below.

8. Cookies

We use cookies and similar tracking technologies to track activity on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

12. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

ZonaWell
19 Castle Street
Stirling FK8 1EJ
United Kingdom
Phone: +44 1786 728 362
Email: [email protected]

15. Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk